hhnd Privacy Policy — How We Handle Your Personal Data

This Privacy Policy applies to all personal data collected by hhnd in connection with the operation of the online betting and casino platform available at hhnd.io. It covers data collected through the website, any mobile interfaces, customer support communications, and any other interaction you have with hhnd as a registered User or visitor.

By registering an account with hhnd or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read alongside the hhnd Terms & Conditions, which together constitute the complete agreement governing your use of the platform.

If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the hhnd platform and may request closure of your account by contacting our support team.

2.1 Information You Provide Directly

When you register an account, use the platform, or contact our support team, hhnd collects the following categories of personal data:

• Identity data: full legal name, date of birth, gender, nationality, and a copy of your government-issued identification document (National ID card or passport) submitted during KYC verification.
• Contact data: mobile phone number, email address, and residential address including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal).
• Account credentials: your chosen username and a cryptographically hashed version of your password. We never store your password in plain text.
• Financial data: the mobile financial service account numbers (bKash, Nagad, Rocket, or Upay) used for deposits and withdrawals, along with transaction amounts, dates, and reference numbers.
• Communications data: the content of messages you send to our support team via live chat or email, including timestamps and the nature of your query.

2.2 Data Collected Automatically

When you access the hhnd platform, our systems automatically collect certain technical information, including:

• Device & browser data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: pages visited, time spent on each page, features accessed, bets placed, games played, session start and end times, and referring URLs.
• Location data: approximate geographic location inferred from your IP address. We do not collect precise GPS-level location data.
• Cookie data: information stored in cookies and similar tracking technologies as described in Section 6 of this policy.

2.3 Data From Third Parties

In certain circumstances, hhnd may receive personal data about you from third-party sources, including identity verification providers used during the KYC process, payment service providers confirming transaction status, and fraud prevention agencies. Data received from third parties is handled with the same level of care and in accordance with the same standards as data you provide directly.

hhnd uses the personal data we collect for the following purposes:

• Account creation and management: to register your account, verify your identity and age (21+), and maintain your account in good standing.
• Platform operation: to process bets, settle winnings, manage deposits and withdrawals, and provide access to the full range of hhnd betting and casino services.
• Customer support: to respond to your queries, resolve disputes, and provide technical assistance in English across all support channels.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities on the platform.
• Responsible gaming compliance: to monitor betting patterns that may indicate problem gambling behaviour and to enforce the self-exclusion, deposit limit, and cool-off tools available to Users.
• Legal and regulatory obligations: to comply with applicable anti-money-laundering requirements, to respond to lawful requests from competent authorities, and to maintain records required by law.
• Service improvement: to analyse platform usage patterns, troubleshoot technical issues, and improve the overall user experience on hhnd.
• Communications: to send you important account notifications, security alerts, and updates to these policies. We will only send promotional communications where you have opted in to receive them.

hhnd processes your personal data on the following legal grounds:

• Contractual necessity: processing that is required to fulfil the agreement between you and hhnd — including account management, bet processing, payment handling, and customer support — is necessary for the performance of that contract.
• Legitimate interests: certain processing activities, such as fraud detection, security monitoring, and platform analytics, are carried out on the basis of hhnd's legitimate interest in operating a safe, secure, and fair platform. These interests do not override your fundamental privacy rights.
• Legal obligation: some processing is required by applicable law, including anti-money-laundering record-keeping, age verification obligations, and responses to lawful authority requests.
• Consent: where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time by contacting [email protected] or using the opt-out mechanism in any communication we send.

hhnd does not sell, rent, or trade your personal data. We may share your data with the following categories of third party solely to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use your data for any purpose beyond payment processing.
• Identity verification providers: third-party KYC and age-verification services that process your identity documents to confirm you meet the 21+ age requirement and to comply with anti-money-laundering obligations.
• Game providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, and other licensed game studios may receive a pseudonymous player identifier to facilitate gameplay. They do not receive your full personal profile.
• Fraud prevention agencies: where we have reasonable grounds to suspect fraudulent activity, we may share relevant data with specialist fraud prevention organisations.
• Law enforcement and regulatory authorities: we will disclose personal data to competent authorities when required to do so by law or valid legal process, or where we believe disclosure is necessary to protect the safety of any person.

All third parties with whom hhnd shares personal data are required by contract to maintain appropriate technical and organisational measures to protect that data and to use it only for the specific purpose for which it was shared.

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit the hhnd platform. They allow the platform to recognise your browser, maintain your session, remember your preferences, and gather analytical data about how the platform is used. hhnd also uses similar technologies such as web beacons and local storage for equivalent purposes.

6.2 Categories of Cookies We Use

• Strictly necessary cookies: essential for the platform to function. These include session authentication cookies that keep you logged in during a browser session. You cannot opt out of these without disabling the platform entirely.
• Functional cookies: used to remember your preferences such as language settings and display options, so you do not have to reconfigure them on each visit.
• Analytical cookies: help us understand how Users interact with the hhnd platform — which pages are most visited, how long sessions last, and where technical errors occur. This data is aggregated and used solely to improve the platform.
• Security cookies: support fraud detection, bot prevention, and session integrity protection by flagging unusual access patterns.

6.3 Managing Cookies

Most web browsers allow you to control cookie settings through the browser's preferences menu. You may choose to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the hhnd platform. Blocking analytical or functional cookies will not prevent you from using the core platform features but may reduce personalisation.

hhnd takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• Cryptographic hashing of all user passwords — your password is never stored in a recoverable format.
• SMS one-time password (OTP) verification for account login and sensitive account actions.
• Automated suspicious-activity detection that flags unusual login attempts, betting patterns, and transaction behaviours for human review.
• Access controls that limit which hhnd staff members can access personal data, on a strict need-to-know basis.
• Regular internal security reviews and vulnerability assessments.

While hhnd applies best-practice security measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hhnd will notify affected Users without undue delay and will take all reasonably practicable steps to contain and mitigate the breach.

hhnd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations. The following retention guidelines apply:

• Active account data: retained for the duration of your account's active status and for a minimum period of five years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction records: financial transaction records including deposit and withdrawal histories are retained for a minimum of five years from the date of the transaction.
• KYC documents: identity documents submitted for age and identity verification are retained for the duration required by applicable law, typically five years from account closure.
• Customer support communications: records of support interactions are retained for up to three years from the date of the communication.
• Marketing consent records: records of your marketing opt-in or opt-out preferences are retained for as long as they remain relevant to your relationship with hhnd.

When data is no longer required, hhnd deletes or anonymises it in a manner that prevents reconstruction of your personal identity. Anonymised, aggregated data may be retained indefinitely for analytical purposes as it can no longer be linked to any individual.

As a User of the hhnd platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request".

• Right of access: you may request a copy of all personal data hhnd holds about you, along with information about how that data is being used.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data. This right is subject to limitations where hhnd has a legal obligation to retain records — for example, anti-money-laundering requirements.
• Right to restrict processing: you may request that hhnd restricts the processing of your data in certain situations, for example where you contest the accuracy of the data or where you object to processing based on legitimate interests.
• Right to data portability: where processing is based on your consent or on a contract, you may request that hhnd provides your personal data in a structured, commonly used, and machine-readable format.
• Right to object: you have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

hhnd will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day period.

The hhnd platform is strictly intended for adults aged 21 and above. hhnd does not knowingly collect, process, or retain personal data relating to persons under the age of 21. If you are under 21, you must not register an account, access the platform, or provide any personal information to hhnd.

If hhnd becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered with hhnd or provided personal data to us, please notify our support team immediately at [email protected] so that we can investigate and act without delay.

Parents and guardians in Bangladesh are encouraged to use parental control tools and to monitor their children's online activity to prevent access to gambling platforms. hhnd supports responsible gaming at the household level and takes the protection of minors extremely seriously.

The hhnd platform integrates third-party services including game providers (such as Evolution Gaming, Pragmatic Play, NetEnt, and Spribe) and payment processors (bKash, Nagad, Rocket, and Upay). These third parties operate under their own independent privacy policies and terms of service. hhnd is not responsible for the privacy practices of any third-party service provider, and we encourage you to review their privacy policies where relevant to your use of those services.

Game providers receive only the minimum data necessary to facilitate gameplay — typically a pseudonymous player session identifier — and are not provided with your full personal profile, financial history, or contact details. Payment providers receive only the transaction data required to process the specific payment you have initiated.

hhnd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When a material change is made, we will use reasonable endeavours to notify registered Users via the mobile number or email address associated with their account.

The date of the most recent update is displayed at the top of this page. We recommend reviewing this Privacy Policy periodically to stay informed about how hhnd is protecting your data. Your continued use of the platform following any update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way hhnd handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Enquiry" or "Data Rights Request"
• Support hours: 24 hours a day, 7 days a week, in English

For data rights requests specifically — access, rectification, erasure, portability, or objection — please use the subject line "Data Rights Request" and include your registered mobile number and full name so that we can verify your identity before actioning the request.